Done-Right Guarantee
Enjoy peace of mind knowing the PureModern Done-Right Guarantee ensures your orders meet exact specifications, are delivered on time, and receive immediate attention should any issues arise.
What Does the Done-Right Guarantee Cover?
Incorrect Deliveries:
If you receive the wrong item, size, or color, we will fix or replace it at no additional cost.
Manufacturing Defects:
Any manufacturing defects or errors will be fixed or replaced at no additional cost to you, up to one year after delivery, per our warranty.
Rush Orders:
If we miss the agreed-upon ship date for rush orders with a delivery deadline, we will expedite the order and shipping service at no additional cost and waive all shipping fees.
Damaged Orders:
If your order is damaged upon receipt, we will replace or repair the product at no cost. The damage must be noted on the bill of lading, accompanied by photos, and provided to PureModern within 48 hours of delivery.
What Doesn’t the Done-Right Guarantee Cover?
Order Errors:
Incorrect order placements, including sizes, quantities, and colors.
Late Changes:
Adjustments to dimensions, quantities, color, finish, etc., after you have approved PureModern shop drawings.
Unconfirmed Delivery Dates:
Guaranteed delivery dates unless mutually agreed upon in advance.
Force Majeure:
Delivery delays outside of our control due to third-party shipping carriers. However, we will do everything possible to resolve these issues.
How You Can Help Streamline the Process
Provide all relevant information promptly to ensure your order is completed and shipped on time.
Mutually agree upon the timeline for the project's critical success factors, such as shop drawing approvals, material and color sample approvals, delivery deadlines, and any other special requirements.
What to Expect When Partnering With PureModern
Whether you need square, rectangle, round, or tapered planters, enjoy our seamless selection and ordering process.
Request a Quote
Depending on the project's scope, you will receive a quote within 24 to 48 hours.
01.
Discuss Your Project
Click here to speak with a skilled problem solver. We’ll discuss your project, determine which planters meet your specifications, and choose the best options within your budget.
02.
Enjoy On-Time Results
Planters are manufactured to your exact specifications and shipped on time so you can meet project deadlines—our Done-Right Guarantee ensures it.
03.
“They're the best customer service representatives I've ever dealt with and will buy from again and again! Makes the whole experience very smooth and very stress free.”
— John J. via Houzz
Finally, a reliable planter manufacturer that values your projects as much as you do.
We know that you work hard to uphold your reputation and need visually stunning design solutions to maintain it. Stop wasting time on mediocre companies and inferior products, and instead, create an empowering partnership with us at PureModern—an innovative planter manufacturer. With top-notch commercial-grade planters and exceptional customer service, we promise to provide transparent communication to ensure a seamless process from start to finish.